Terms & Conditions

These Terms & Conditions (the "Terms") form a binding agreement between CargoIQ ("CargoIQ", "we", "us") and the individual or organisation that creates an account, is invited into a workspace, or otherwise uses the CargoIQ platform ("you", "Customer").

By creating an account, accepting a workspace invitation, or using any part of the service, you confirm that you have read these Terms, that you accept them, and that you have authority to bind the organisation you represent.

If you do not accept these Terms, do not create an account and do not use the service.

CargoIQ is a container exception and demurrage monitoring platform. It ingests container, booking and document data that you supply, applies deterministic risk rules and predictive scoring, and presents prioritised exceptions, recommendations and alerts.

The service includes data import (CSV, Excel and spreadsheet exports), automated analysis, an operations dashboard, document handling and verification, email alerts and digests, workspace and team management, and pilot savings tracking.

We may add, change, or retire features to improve the service. Where a change materially reduces core functionality you rely on, we will give reasonable prior notice.

You must provide accurate account details and confirm your email address before signing in. Accounts are personal — do not share credentials. You are responsible for all activity carried out under your account.

Each new sign-up creates a workspace. Data in a workspace is isolated from every other workspace by database-level access controls.

Workspace roles are admin, operations manager and viewer. Admins may invite and remove members, change roles, rename the workspace, edit cost settings and reset workspace data. Operations managers may import data, run analysis and act on exceptions. Viewers have read-only access.

Invitations are validated server-side, are tied to the invited email address, and expire. Admins are responsible for who they invite and for removing members who leave their organisation.

You must notify us promptly of any suspected unauthorised access to your account or workspace.

You retain all rights in the container data, documents, contact details and other content you upload ("Customer Data"). We claim no ownership over it.

You grant us a limited licence to host, process, transmit and display Customer Data solely to operate and support the service for you, including running analysis, generating alerts and producing reports.

You warrant that you have the rights and lawful basis to upload the Customer Data, including any personal data of your staff, carriers or counterparties, and that doing so does not breach any agreement or law.

We do not sell Customer Data. We do not use identifiable Customer Data to train models for other customers.

Aggregated, de-identified statistics that cannot reasonably identify you or your counterparties may be used to improve the service.

We process personal data (such as names, email addresses and workspace activity) to authenticate users, deliver alerts, provide support and secure the platform.

Where we process personal data contained in Customer Data, we act as processor and you act as controller. We process it on your documented instructions, which these Terms form part of.

We apply access controls, encryption in transit, per-workspace data isolation and least-privilege access for support purposes.

Sub-processors are used for hosting, database, authentication and transactional email delivery. We remain responsible for their performance under these Terms.

You may request export or deletion of your workspace data at any time. Admins can also reset workspace data from the workspace settings screen.

Alerts and digests are sent by email to verified recipient addresses configured in your workspace, or to your account email if no verified recipient exists.

Recipient addresses must be confirmed before they receive alerts. You are responsible for ensuring recipient addresses are correct, monitored and lawfully added.

Email delivery depends on third-party providers, recipient mail servers, filtering and connectivity. We cannot guarantee that any individual alert will be delivered, delivered on time, or read.

Alerts are an aid, not a substitute for your own operational monitoring. Do not rely on alerts alone to avoid demurrage, detention, storage or other charges.

Risk scores, delay probabilities, free-time countdowns, exposure figures and recommendations are estimates derived from the data you supply and from deterministic rules and models.

Outputs depend entirely on the accuracy, completeness and timeliness of the data you import. Incorrect or stale data produces incorrect results.

The service does not provide legal, customs, tax, insurance or financial advice. All operational, commercial and compliance decisions remain yours.

Document extraction and verification features assist review; a human user must verify extracted values before relying on them.

Availability target. We target 99.5% monthly availability for the core platform (sign-in, dashboard, imports, analysis and document handling), measured over a calendar month and excluding planned maintenance, emergency maintenance and excluded events listed below.

Monitoring cadence. Automated exception monitoring runs on a recurring sweep at least every 3 hours under normal operation. Daily digest emails are generated once per day and weekly recap emails once per week. Exact send times may vary with system load and maintenance windows.

Alert dispatch. Where an exception is detected and email delivery is configured, we target dispatch of the alert email within 15 minutes of detection. Dispatch is a best-efforts commitment: final delivery depends on third-party mail providers and the recipient's mail server, which are outside our control.

Planned maintenance. Planned maintenance will, where practicable, be scheduled outside South African business hours and announced in-app or by email at least 24 hours in advance. Planned maintenance does not count against the availability target.

Support. Support is provided by email during South African business hours (08:00–17:00 SAST, Monday to Friday, excluding public holidays). We target first response within one business day for standard requests and within four business hours for reports that the platform is unavailable or unusable for your entire workspace.

Incident communication. For incidents that materially affect availability or data integrity, we will notify affected workspace admins by email as soon as reasonably practicable and provide updates until resolution.

Data protection. Workspace data is isolated by access controls, encrypted in transit and hosted with reputable infrastructure providers. Where backups are maintained, they are used for service restoration, not for restoring individual records deleted by you (including via workspace reset).

Exclusions. The SLA does not apply to: beta or experimental features; failures caused by third-party services, carriers, terminals, internet connectivity or email providers; failures caused by your data, configuration, equipment or breach of these Terms; free pilots and trials (unless a separate written agreement states otherwise); and force majeure events.

Remedy. If we materially and repeatedly fail the availability target on a paid plan and this is not caused by an exclusion, your remedy is to request a service credit or to terminate the affected subscription for material breach under section 20. Service credits, where agreed, are applied against future fees and are your sole financial remedy for availability failures, except where law does not allow this limitation.

Licence to use. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the CargoIQ website and platform for your internal business purposes, subject to these Terms.

Your conduct. You must use the service lawfully and professionally. You must not misrepresent your identity or affiliation, attempt to access another user's account or workspace, interfere with or disrupt the service or its infrastructure, or use the service in a way that harms other users, carriers, consignees or third parties.

Content standards. Anything you upload must be accurate to the best of your knowledge, lawful, and free of malicious code. You must not upload content that infringes intellectual property rights, is defamatory, or contains personal data you have no right to process.

No reliance on site content. Marketing pages, guides, sample files and help content are general information only and do not constitute professional, legal, customs or financial advice. The sample dataset provided in new workspaces is illustrative and must be replaced with your own data.

Links and embeds. The service may contain links to third-party websites or integrate with third-party services you choose. We do not endorse and are not responsible for third-party content, products or privacy practices.

Security cooperation. You must keep devices and browsers used to access the service reasonably secure, log out of shared devices, and follow security guidance we publish. You must not introduce vulnerabilities, run automated load tests, or perform penetration testing without our prior written consent.

Enforcement. We may remove content, restrict features, or suspend accounts that breach these Terms of Use, acting proportionately and, where practicable, with notice and an opportunity to remedy.

You must not: reverse engineer, decompile or attempt to derive source code beyond what applicable law allows; probe, scan or test the security of the platform without written permission; circumvent workspace isolation, authentication or rate limits; or access another customer's data.

You must not upload malware, unlawful content, or data you are not entitled to process; use the service to send unsolicited bulk messages; resell or provide the service to third parties without our written agreement; or use automated means to scrape the service beyond your own workspace data.

You must not use the service in breach of applicable sanctions, export-control, anti-bribery, customs or trade laws.

We may suspend access immediately where we reasonably believe use threatens the security, integrity or lawful operation of the platform.

Pilot programmes run for the agreed period using a baseline monthly cost and target reduction that you supply and can change at any time.

Protected value and savings percentages are calculated from resolved exception exposure against your stated baseline. They are indicative operational measures, not audited financial results, and must not be presented as guaranteed savings.

Where a pilot is offered free of charge or on pay-for-performance terms, the specific commercial terms are set out in a separate written pilot agreement, which prevails over these Terms on commercial points only.

We may end a free trial or pilot on reasonable notice.

Paid plans are billed in advance for the agreed subscription period unless a separate order or pilot agreement states otherwise.

Fees exclude VAT and other applicable taxes, which you are responsible for paying.

Unless required by law or stated in a separate agreement, fees already paid are non-refundable, including for partially used periods.

We may change pricing with at least 30 days' notice, effective from your next renewal. Continued use after renewal constitutes acceptance.

Overdue amounts may result in suspension of access after written notice.

The service depends on third-party infrastructure and providers for hosting, database, authentication and email delivery, and may integrate with carrier, terminal or partner data sources you choose to use.

We are not responsible for the availability, accuracy or acts of third-party services outside our control, though we will make reasonable efforts to restore or replace failing dependencies.

CargoIQ, the platform, its software, models, rule sets, interfaces, documentation and branding are and remain our property or that of our licensors.

You receive a non-exclusive, non-transferable, revocable right to use the service during your subscription, for your internal business purposes only.

Feedback you provide may be used freely by us to improve the service, without obligation or compensation.

Each party may receive non-public information from the other. Confidential information must be protected with at least reasonable care and used only to perform under these Terms.

Confidentiality obligations do not apply to information that is public through no fault of the receiving party, independently developed, or lawfully obtained from a third party, and do not prevent disclosure required by law.

We warrant that we will provide the service with reasonable skill and care and will use commercially reasonable efforts to meet the SLA in section 8.

Except as expressly stated, the service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all other warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that outputs, predictions or alerts will be accurate, complete or uninterrupted.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings.

We are not liable for demurrage, detention, storage, penalty, customs or carrier charges you incur, whether or not an alert was sent, missed, delayed or acted upon.

Our total aggregate liability arising out of or relating to the service in any 12-month period is limited to the fees you paid to us for the service in that period, or ZAR 5,000 where no fees were paid.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, death or personal injury caused by negligence.

You will indemnify us against claims, losses and reasonable costs arising from your Customer Data, your breach of these Terms, or your unlawful use of the service, except to the extent caused by our breach or negligence.

These Terms apply from account creation until terminated. You may stop using the service and close your account at any time.

Either party may terminate for material breach that remains uncured 30 days after written notice.

We may suspend or terminate access immediately for non-payment after notice, security risk, or unlawful use.

On termination, access ends and Customer Data is deleted after a 30-day retention window, unless a longer period is required by law. Export your data before termination if you need it.

Clauses that by their nature should survive termination — including data ownership, confidentiality, liability, indemnity and governing law — survive.

We may update these Terms to reflect changes to the service, the law or our practices. The date at the top of this page shows the latest revision.

Material changes will be notified by email or in-app notice before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect.

These Terms, together with any order or pilot agreement, form the entire agreement between the parties and replace prior discussions on the same subject.

If any provision is held unenforceable, the remainder stays in force.

Failure to enforce a right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them as part of a merger, acquisition or reorganisation.

Neither party is liable for delay or failure caused by events beyond reasonable control, excluding payment obligations.

These Terms are governed by the laws of South Africa, and the courts of South Africa have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence.

Questions about these Terms, the SLA, data requests or notices can be sent to alerts@trusta.co.za and will be routed to the responsible team.

Formal legal notices must be sent in writing to that address and are deemed received on the next business day after transmission.